OCSD AR 2023-24

LAC HOA HO IT SUPERVISOR Team: Business Solutions Unit BACKGROUND: B.S. in Computer Information Systems

ERIN BUSTILLOS STOREKEEPER II Team: Customer Services Warehouse BACKGROUND: B.A. in Visual Merchandising As the warehouse manager of a 5,000 square-foot facility, Erin oversees a wide-range of technology parts, from small items like radio batteries and antennas to larger equipment like computers, printers, network gear and Radio Microwave equipment. She supervises a team that manages all technology-related purchases, ensuring department members have what they need to do their jobs. Her team also handles more than

Lac works on the team responsible for building and maintaining a variety of applications that support the Sheriff’s Department. This includes WebEOC for emergency management communications, Coroner record management, IT help desk applications, jail housing and classification applications, and financial services applications, among others. The team collaborates effectively to continuously strive to be leaders in technology. With innovation a primary goal, the Business Solutions Unit favors forward-thinking solutions to traditional methods. The team leads the way in learning and applying AI technology, cloud-based solutions, mobile-first approaches and Software as a Service (SaaS) solutions. Lac and her team work diligently on the various applications that provide critical support for public safety services in our community. They are committed to making the work of those on the front lines of our agency safer and more effective. FAVORITE PART OF THE JOB:

300 contracts and manages thousands of county assets that require tracking, maintenance and inventory. By working together and staying organized, Erin and her team ensure all technological equipment is ready and available. The Customer Services Warehouse maintains smooth operation of all technology related functions within the department, directly contributing to the efficiency and effectiveness of our public safety services. FAVORITE PART OF THE JOB: “I enjoy my job for many reasons, but what makes it especially fun is the opportunity to interact with our technicians and be a part of everything they do. Often, different groups can work in isolation of each other, but in my role, I get to engage with every team and almost every project. This hands-on involvement allows me to break down silos and contribute to the success of the entire department, making my work both rewarding and dynamic.”

“I enjoy my work because it is meaningful. I help make the residents of Orange County safer. Additionally, I have a great team, from the leaders above me to those who work side by side with me every day. The fun we have together and the support we give each other is invaluable. They bring their expertise and show up every day with love, care and support for one another.”

ANNUAL REPORT FISCAL YEAR 2023-2024 | 19